I would like to express my gratitude to the Onex team, especially to the representative Elen, for their professional support. I had an issue with the delivery of a tablet I ordered from Amazon to Armenia - I accidentally forgot to upload the invoice, which caused the shipment to be delayed at the airport. I contacted Onex support several times, and every time, Elen responded very politely, calmly, and professionally, helping me resolve the situation. Special thanks for the attentive service it's clear that customers are truly valued. As someone who previously worked in customer support and later as a quality manager, I understand the goals and challenges of this kind of work very well. That's why I especially appreciate the high level of service provided. One small suggestion for improvement - sometimes when the operator mutes the call to check information, it might be better to temporarily disable the background music instead of keeping it playing. This can help avoid the feeling that the call has been dropped or that the agent has disappeared. Overall, I'm very satisfied with the service and truly grateful for the assistance. Thank you!

I am very much pleased and touched with customer service level of purchases department agent Susanna. She is extremely helpful and even my purchase was cancelled, she tried to assist me as much las she was able. Thanks a lot!

Уважаемая Грануш, Хочу выразить вам огромную благодарность за ваше понимание, терпение и доброжелательное отношение. Ваша поддержка по телефону и готовность помочь с индивидуальным решением это редкость, которую действительно ценишь. Благодаря вам мой вопрос был решён, и я чувствую себя уверенно в дальнейшем сотрудничестве с ONEX. Очень приятно, когда в службе поддержки работают такие отзывчивые и чуткие специалисты, как вы! Спасибо вам большое ещё раз и успехов в работе! С уважением, Мгер Акопян

Thank you for resolving my issue so quickly and efficiently. Your support exceeded my expectations! Excellent customer service!

I've been using Onex for a few years now, and I just wanted to say how much their customer support has improved. It used to be okay, but now it's honestly amazing. The team is super friendly, quick to respond, and really helpful. Just recently, I had a delivery that was really important to me, and I was stressed about it. I reached out to support, and they were so patient and helped me get everything sorted. It meant a lot. I can really feel the difference compared to a few years ago. Big thanks to the Onex team - you've come a long way and it shows!

I've been a customer of Onex for a few years now and have always been very satisfied with their service. Recently, I used the "Buy For Me" service, and when I needed to cancel the order, Onex took care of everything quickly and professionally. They provided a full refund directly to my bank card without any hassle. Special thanks to the support and sales teams, especially Elen, for the excellent service and assistance.

I still remember my initial online interview with ONEX during the pandemic. I joined ONEX as a PHP developer in 2020. Although I had prior experience, there was a lot to learn about the products and beyond! I remember myself being a sponge ))) getting myself exposed to new information by asking questions every possible person and learning new things with every day. And I guess that is what was instrumental in my journey of becoming the Back - end team lead. It was full of remarkable moments starting from Knowledge sharing days to brainstorming sessions and teambuildings! For me, working at ONEX means pushing boundaries and discovering innovative, optimal solutions every single day.

Upon graduating from university, I immediately joined ONEX, stepping into the Customer Care department. Though it was challenging at first, I did my best to become an expert of online shopping and hone my service skills, and that's why over time, I was promoted to the department's manager. My professional growth was complemented by the unwavering support and guidance from the people who played a pivotal role in my development, for which I am profoundly grateful. Now I am the Head of the Corporate Sales department and I carry out its activities with tremendous love and commitment. Reflecting on my journey, I can assert confidently that the skills I cultivated at ONEX have been instrumental in my professional evolution.

I was only 18 years old when I've started working at ONEX as a Customer Care Representative, and telling that I was scared and confused is like telling nothing. In those early days, the thought of being fired haunted me incessantly :D Yet, here I am—starting from 2018,, still standing strong within the embrace of Onex. I worked as a Customer Care Representative for 2 years, then I became Team Lead at Pony Express, which is still my favorite department and job. In 2022 I became the Wholesale Manager and Foreign Warehouses' Coordinator. There were many difficulties here as well, it required being more stress-resistant. But that was also manageable in a favorite environment. Despite all the challenges, Onex became more than just a workplace, Onex is my family. Reflecting on my journey, Onex was the best thing that could have happened to me at the age of 18.

When I first joined ONEX, it was like a two-year-old toddler just starting to walk. And here it's already 8 years as my day is starting with the vibrant energy of ONEX. Every day for 8 years I've witnessed our operations improving and us becoming the leader in our field. Reflecting on my beginnings as a delivery driver, leading a team of just four drivers, to now overseeing a big delivery department, where every single person is doing his best to deliver happiness to our customers' doorsteps, I can't help but feel a profound sense of ownership.